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Security & compliance · Microsoft Azure · Microsoft

Identity Governance & Privileged Identity Management (PIM)

High-stakes security workflows where one wrong click can expose an enterprise — designed so that the right click is also the easy one.

Azure Privileged Identity Management Quick start — Manage your privileged access
Role
Lead product designer
Scope
Identity Governance · PIM
Stakeholders
Security · Compliance · Identity PM
Output
Access review + just-in-time elevation flows

01 · Problem

Privileged access without privileged usability.

Enterprise admins were granting standing access because the governed paths — access reviews, just-in-time elevation, entitlement requests — were too slow and too confusing to use under real operational pressure. The result was a quietly expanding attack surface.

02 · Challenge

Make the secure path the path of least resistance.

Identity Governance and PIM had to satisfy auditors, security architects, and the admins doing the work — without sacrificing the speed those admins needed during incidents and routine operations.
  • Reduce time-to-elevate for legitimate just-in-time requests
  • Make access reviews scannable at portfolio scale
  • Surface risk and policy context inside the decision, not in a separate doc

03 · Process

Shadowing admins, modeling risk.

Worked alongside identity admins and compliance leads to map the actual decision moments — then designed flows that pulled policy, risk signals, and review history into the surface where the decision happens.
  • Field research with enterprise identity and security teams
  • Risk-aware patterns co-designed with the PIM and Governance PMs
  • Iterative validation against compliance and audit requirements

04 · Results

Governed access that admins actually use.

Just-in-time elevation and access review experiences shipped as the recommended path for enterprise customers — turning a compliance checkbox into an operational habit and shrinking the standing-privilege footprint.

Results

Outcomes.

Workflows

JIT elevation + reviews

Core PIM and Governance flows redesigned end-to-end.

Audience

Fortune 500 admins

Designed for the operational reality of enterprise identity teams.

Impact

Less standing access

Reduced reliance on always-on privileged accounts.

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